Frequently asked questions
- Does Zoom offer a refund when you cancel?
- Zoom offers a prorated refund for annual plans canceled partway through the year if you choose immediate cancellation. Choose "Cancel immediately" and Zoom will calculate the refund for unused months.
- What happens to my Zoom cloud recordings when I cancel?
- Cloud recording storage is a paid feature - recordings stored in Zoom cloud may become inaccessible when you downgrade. Download any important recordings before canceling Pro.
- Does canceling Zoom Pro affect other users on my account?
- If you have a Zoom Business or Enterprise account with multiple licensed users, canceling removes the Pro license from all users, reverting everyone to the free tier.