Surfshark money-back guarantee details
Surfshark's 30-day money-back guarantee covers your first purchase only. If you bought a 2-year plan and want a refund within the first 30 days, you're entitled to a full refund. The guarantee does not apply to renewals. For refunds, contact live chat at surfshark.com or email support@surfshark.com - mention the 30-day guarantee explicitly.
Surfshark vs NordVPN - should you switch?
Surfshark and NordVPN are both owned by Nord Security. Surfshark offers unlimited device connections (NordVPN limits to 10) and is typically cheaper for long plans. If you're canceling due to price, NordVPN, ExpressVPN, or Proton VPN may offer comparable features at different price points.
What happens to the Surfshark app after canceling?
The Surfshark app remains installed on your devices but stops working once your subscription expires. You can keep the app installed in case you resubscribe. All your Surfshark settings and configurations are saved to your account for reuse.
Frequently asked questions
- Does Surfshark have a money-back guarantee?
- Yes. Surfshark offers a 30-day money-back guarantee on new subscriptions (not renewals). Contact support@surfshark.com within 30 days of purchase.
- How do I cancel Surfshark auto-renewal?
- Log in to surfshark.com → Billing → find your subscription → Cancel auto-renewal.
- Does canceling Surfshark remove my devices from protection immediately?
- No. Your VPN protection continues until your subscription expiry date. After that, the app stops connecting.