How do I cancel LifeLock?

To cancel LifeLock, follow the step-by-step guide on this page. The process varies by platform - see the method sections above for online, phone, and app cancellation options.

Can I get a refund when I cancel LifeLock?

LifeLock refund policies vary. Most services do not offer prorated refunds for the current billing period, but you retain access until the period ends. Check the refund section in this guide for LifeLock's specific policy.

Will I lose my data if I cancel LifeLock?

When you cancel LifeLock, you typically retain access until the end of the billing period. Download or export any important data before your access expires. See this guide for LifeLock-specific data retention details.

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Cancellation guide · Updated 2026

How to Cancel LifeLock

Last verified May 2026 · 60-day refund on annual plans · Free guide

CancelNest Editorial
Reviewed & updated June 2026

Phone or online

Cancel LifeLock - step by step

1
Call 1-800-543-3562 (LifeLock Member Services)
Phone cancellation is the most reliable method. Say you want to cancel your LifeLock membership. Have your account number or the email on the account ready.
2
Or cancel online at lifelock.com
Sign in to lifelock.com → My Account → Membership → Cancel Membership. Online cancellation availability varies - if not available, call.
3
Request a refund if within 60 days
LifeLock (now NortonLifeLock / Gen Digital) offers a 60-day money-back guarantee on annual plans. Request a refund when canceling if within this window.

LifeLock auto-renews annually at full price

Promotional pricing does not apply at renewal. Your annual charge will be at the standard rate - often 2–3x the introductory price. Check your renewal date and set a reminder.

Charged for a LifeLock renewal you didn't want?

Get a dispute letter for LifeLock/Gen Digital billing or your bank.

Get dispute letter →

Last verified - May 2026

Frequently asked questions

Does LifeLock offer a refund?: Yes - 60-day money-back guarantee on annual plans. Contact Member Services within 60 days of the charge.
What is the difference between LifeLock and Norton 360 with LifeLock?: Norton 360 with LifeLock bundles antivirus software with identity theft monitoring. LifeLock standalone is identity protection only. Both are now owned by Gen Digital and cancel through the same process.

How to Cancel LifeLock

Frequently asked questions

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