What to do with your medical records after canceling
Request a copy of your medical records from Brightside before canceling. Under HIPAA, you have the right to receive your records within 30 days of request. This is especially important for medication history, which your next provider will need.
Brightside alternatives
BetterHelp and Talkspace offer therapy-only plans. Cerebral and Done offer medication management. For lower cost options, Open Path Collective connects patients with therapists at $30–$80/session. Community mental health centers offer sliding-scale services based on income.
Frequently asked questions
- Can I transfer my Brightside prescription to a local pharmacy?
- Yes. Contact Brightside support and request a prescription transfer to your local pharmacy. They are required to facilitate this transfer. You'll then fill the prescription through your pharmacy independently.
- Does Brightside bill insurance?
- Brightside accepts some insurance plans. If you're canceling because of cost, check whether your insurance covers Brightside before leaving - some users find their out-of-pocket drops significantly with insurance billing.
- What happens to my therapy progress notes if I cancel?
- Request your records before canceling. Email support@brightside.com to request your full chart including therapy notes and medication history. They must provide these within 30 days under HIPAA.