Continuity of care matters most
If you are canceling Cerebral but still want treatment, arrange continuing care before your access ends. Your primary care doctor can often continue common prescriptions, and your insurance may cover an in-network psychiatrist or therapist at lower cost. If you are in crisis, the 988 Suicide and Crisis Lifeline is free and available 24/7.
If Cerebral keeps charging you
This is a documented and common complaint. Cancel in writing, screenshot the confirmation, and dispute any subsequent charges with your bank. You can also file complaints with the FTC at reportfraud.ftc.gov and your state attorney general.
Lower-cost or covered alternatives
- Your insurance network - Many plans cover psychiatry and therapy with a copay far below out-of-pocket app pricing. Call the number on your insurance card.
- Open Path Collective - Reduced-rate therapy ($30–80/session) for those without adequate coverage.
- 988 Lifeline - Free, confidential crisis support available 24/7 by call or text if you need help now.
Frequently asked questions
- Why is Cerebral hard to cancel?
- Cerebral has faced many complaints about cancellation friction and continued billing. Cancel in writing, keep records, and dispute any post-cancellation charges with your card.
- What happens to my prescription if I cancel Cerebral?
- Arrange continuity of care first. Your primary care doctor or an in-network provider can often continue treatment. Do not stop certain medications abruptly without medical guidance.
- What do I do if Cerebral keeps charging me after canceling?
- Dispute the charges with your bank using your written cancellation confirmation, and file complaints with the FTC and your state attorney general.