How do I cancel eHarmony?

To cancel eHarmony, follow the step-by-step guide on this page. The process varies by platform - see the method sections above for online, phone, and app cancellation options.

Can I get a refund when I cancel eHarmony?

eHarmony refund policies vary. Most services do not offer prorated refunds for the current billing period, but you retain access until the period ends. Check the refund section in this guide for eHarmony's specific policy.

Will I lose my data if I cancel eHarmony?

When you cancel eHarmony, you typically retain access until the end of the billing period. Download or export any important data before your access expires. See this guide for eHarmony-specific data retention details.

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Cancellation guide · Updated 2026

How to Cancel eHarmony

Last verified May 2026 · Hard to cancel · Phone call may be required

CancelNest Editorial
Reviewed & updated June 2026

⚠️

eHarmony is one of the most complained-about dating subscription services.

Auto-renewal charges, difficult cancellation flows, and long-term contracts with early termination fees have generated significant consumer complaints. Read this guide fully before attempting to cancel.

Hard to cancel

Cancel eHarmony - step by step

1
Log in at eharmony.com
Sign in to your eHarmony account on the website (not the app).
2
Go to Account Settings → Billing
Click your profile icon → Account Settings → Billing. Look for a subscription management or auto-renewal toggle.
3
Turn off auto-renewal
If available, turn off auto-renewal to prevent future charges. eHarmony frequently changes whether this is self-service - if you cannot find it, proceed to the customer service method.
4
Contact customer service directly
eHarmony's customer service: 1-844-544-3173 or use the Help Center chat at eharmony.com/help. State clearly that you want to cancel your subscription and turn off auto-renewal. Get a confirmation number or email before ending the conversation.

eHarmony long-term contracts may have ETFs

12 and 24-month eHarmony plans may include an early termination fee if you cancel before the plan ends. Check your original subscription terms. If you're near your renewal date, waiting until just before renewal is often better than canceling early and paying a fee.

If billed through Apple or Google

A
Apple billing
Settings → your name → Subscriptions → eHarmony → Cancel. This cancels the billing - also contact eHarmony directly to close your account and stop matching activity.
B
Google Play billing
Google Play Store → Subscriptions → eHarmony → Cancel subscription. Same note - contact eHarmony separately to close the account.

Charged by eHarmony after canceling or at auto-renewal?

Get a ready-to-send dispute letter - eHarmony auto-renewal chargebacks have a strong success rate with documented cancellation requests.

Get dispute letter →

Last verified - May 2026

eHarmony's 3-day cancellation window

eHarmony offers a 3-day cancellation policy for new subscribers - if you cancel within 3 days of first subscribing, you're entitled to a full refund. This window is short and strictly enforced. If you've just signed up and changed your mind, act immediately.

Frequently asked questions

Can I dispute an eHarmony auto-renewal charge?: Yes - particularly if you didn't receive adequate renewal notice, or if you attempted to cancel before the renewal date. File a chargeback with your bank and a CFPB complaint at consumerfinance.gov/complaint. eHarmony has faced consumer complaints with regulators regarding its auto-renewal practices.
Does canceling eHarmony delete my profile?: Canceling your subscription stops billing but may leave your profile visible to other users. Contact customer service to request full account deletion and removal from matching if that's your goal.

How to Cancel eHarmony

eHarmony's 3-day cancellation window

Frequently asked questions

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