Zendesk data export
Before canceling, export your ticket history from Reports → Export. This gives you a CSV of all support tickets with customer information, which is valuable historical data. Zendesk closes access to data after account cancellation.
Alternatives worth considering
- Freshdesk - Free plan for up to 2 agents. Good Zendesk alternative for small teams.
- Help Scout - $20/user/month. Cleaner interface focused on email support.
- Zoho Desk - Free tier for up to 3 agents. Strong automation features.
Frequently asked questions
- How do I cancel Zendesk?
- Admin Center → Billing → Manage → Cancel, or contact your Zendesk account manager. Export ticket data first.
- Does Zendesk give refunds?
- Annual contracts are generally non-refundable. Contact your account manager about exceptions.
- What happens to my ticket data when I cancel?
- Export it before canceling - Zendesk closes data access after cancellation.