How do I cancel Verizon?

To cancel Verizon, follow the step-by-step guide on this page. The process varies by platform - see the method sections above for online, phone, and app cancellation options.

Can I get a refund when I cancel Verizon?

Verizon refund policies vary. Most services do not offer prorated refunds for the current billing period, but you retain access until the period ends. Check the refund section in this guide for Verizon's specific policy.

Will I lose my data if I cancel Verizon?

When you cancel Verizon, you typically retain access until the end of the billing period. Download or export any important data before your access expires. See this guide for Verizon-specific data retention details.

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Guide · Updated 2026

How to Cancel Verizon

Last verified May 2026 · Wireless and Fios covered · Free guide

CancelNest Editorial
Reviewed & updated June 2026

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Always port your number BEFORE canceling Verizon.

If you want to keep your phone number when switching carriers, initiate service with the new carrier first. They handle the port, which automatically cancels your Verizon line. Canceling first loses the number permanently.

Medium difficulty

Cancel Verizon wireless - step by step

1
Call 1-800-922-0204 or *611 from your Verizon phone
Say "Cancel service" when prompted. Verizon does not offer self-service online cancellation for wireless - it requires a phone call or store visit.
2
Or visit a Verizon corporate store
Bring a photo ID. Be aware that authorized retailers (third-party stores) may not be able to process full account cancellations - look for a corporate Verizon store.
3
Know your device payoff balance
Any remaining device payment plan (DPP) balance is due upon or shortly after cancellation. Verizon will send a final bill. Budget for this separately from your last monthly service charge.
4
Return leased devices if applicable
If you're leasing a device through Verizon, it must be returned in good condition. Verizon will provide a shipping label. Failure to return results in the full retail price being charged.
5
Get a cancellation confirmation number
Note the confirmation number, rep name, date, and time before hanging up.

Canceling Verizon Fios internet or TV is separate

Verizon Fios (fiber internet and TV) uses a different system than wireless. Call 1-800-VERIZON to cancel Fios, and expect equipment return requirements for routers and set-top boxes.

Charged by Verizon after canceling?

Get a ready-to-send dispute letter for Verizon billing or your bank.

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Last verified - May 2026

Frequently asked questions

Does Verizon charge an early termination fee?: Verizon eliminated ETFs for postpaid plans. Device payment plan balances are separate - those are owed regardless of when you cancel service.
Can I cancel Verizon online?: Verizon does not currently offer full self-service wireless cancellation online. A phone call to 1-800-922-0204 or an in-person store visit is required.
How long does Verizon take to process cancellation?: Service typically ends at the end of your current billing period. Your final bill arrives within 30 days and includes any device balance owed.