TotalAV refund policy
TotalAV advertises a 30-day money-back guarantee for new subscribers. If you are within this window and have not filed a claim, you should be entitled to a full refund - request it explicitly. After 30 days, refunds are at their discretion. If TotalAV refuses a refund you are entitled to, dispute the charge with your bank and file a complaint at reportfraud.ftc.gov.
Antivirus alternatives
- Windows Defender - Built into Windows 10/11, free, and consistently rates well in independent tests. No subscription needed.
- Malwarebytes Free - Free version for on-demand scanning. Premium adds real-time protection.
- Bitdefender - Highly rated paid antivirus with a straightforward cancellation process.
Frequently asked questions
- How do I cancel TotalAV?
- Log in at my.totalav.com and use the billing section or live chat. Be firm - they will offer discounts. Request written cancellation confirmation.
- Does TotalAV give refunds?
- Yes within 30 days for new subscribers. After that, at their discretion. Dispute with your bank if they refuse a legitimate refund.
- Why does TotalAV keep charging me after I canceled?
- This is a documented complaint. Dispute the charge with your bank using your cancellation confirmation, and file an FTC complaint at reportfraud.ftc.gov.