How do I cancel T-Mobile?

To cancel T-Mobile, follow the step-by-step guide on this page. The process varies by platform - see the method sections above for online, phone, and app cancellation options.

Can I get a refund when I cancel T-Mobile?

T-Mobile refund policies vary. Most services do not offer prorated refunds for the current billing period, but you retain access until the period ends. Check the refund section in this guide for T-Mobile's specific policy.

Will I lose my data if I cancel T-Mobile?

When you cancel T-Mobile, you typically retain access until the end of the billing period. Download or export any important data before your access expires. See this guide for T-Mobile-specific data retention details.

Home Dispute Letter Trial Tracker Charge Lookup Subscription Audit Card Fees Articles

Guide · Updated 2026

How to Cancel T-Mobile

Last verified May 2026 · Port your number first · Free guide

CancelNest Editorial
Reviewed & updated June 2026

Easy to cancel

Cancel T-Mobile wireless - your options

1
Port your number to a new carrier first (if keeping it)
This is the most important step. Initiate service with your new carrier - they handle the port. Porting automatically cancels your T-Mobile line. Never cancel T-Mobile before porting or you'll lose your number.
2
If not porting - call 611 or 1-800-937-8997
Call from your T-Mobile phone (611) or the main number. Say "Cancel service." T-Mobile's cancellation process is primarily by phone or in-store.
3
Or cancel at a T-Mobile store
Visit any T-Mobile store with a photo ID. In-person cancellation is straightforward and gives you written confirmation immediately.
4
Check your device installment plan
If you're on a T-Mobile device payment plan (EIP), you still owe the remaining device balance after canceling service. This is separate from the monthly service charge.
5
Get a confirmation number
Before ending the call or leaving the store, get a cancellation confirmation number. Check your next bill to confirm no charges appear.

T-Mobile has no long-term contracts for most plans

Most T-Mobile plans are month-to-month with no early termination fee. Device payment plans are separate - you owe the device balance regardless of when you cancel service.

Canceling T-Mobile add-ons only (keep your main line)

A
Cancel via T-Mobile app or my.t-mobile.com
Log in → Account → Add-ons → find the service (Netflix, Apple TV+, extra lines, hotspot add-ons) → Remove. Most add-ons can be removed online without calling.

Charged by T-Mobile after canceling?

Get a ready-to-send dispute letter for T-Mobile billing or your bank.

Get dispute letter →

Last verified - May 2026

Frequently asked questions

Does T-Mobile charge an early termination fee?: T-Mobile eliminated ETFs for postpaid plans. If you're on a device payment plan (EIP), you owe the remaining device balance but no service ETF.
How do I cancel a T-Mobile prepaid plan?: Prepaid plans expire automatically when your balance runs out. Simply stop refilling it. There's nothing to formally cancel.
Can I cancel one line on a T-Mobile family plan?: Yes. Call 611 or visit a store. The primary account holder must authorize line removals. Removing a line may affect multi-line discounts on remaining lines.