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Subscription Box Cancellation Guide

How to Cancel Scentbird

Easy - online

Cancel before the 1st of the month to skip next charge · No cancellation fee

Updated June 2026
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Cancel before the 1st of the month to avoid the next charge

Scentbird bills on the 1st of each month. Cancel before midnight on the last day of the month to avoid being charged for the next cycle. Cancellations after billing has processed won't be refunded for that month's box.

Pause instead of canceling

Scentbird lets you pause your subscription for 1–3 months from Account Settings → Subscription. Pausing is faster than canceling and resubscribing if you just need a break.

Charged after canceling?

Generate a free dispute letter to send to your bank or the company directly.

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What happens to your Scentbird queue when you cancel

Your fragrance queue (the list of scents you've selected for future months) is saved in your account even after cancellation. If you resubscribe, your queue picks up where it left off. Any scents already shipped before cancellation are yours to keep.

Scentbird vs Scentbox

Both Scentbird and Scentbox are monthly fragrance subscription services at $17–$20/month. Scentbird has a larger catalog and longer track record. Scentbox carries slightly different designer brands. If you're switching rather than stopping entirely, check both catalogs for specific brands you want.

Frequently asked questions

Can I get a refund from Scentbird?
Scentbird does not issue refunds for already-shipped boxes. If a box arrived damaged or with the wrong scent, contact support@scentbird.com within 30 days for a replacement or credit.
Does canceling Scentbird delete my account?
No. Canceling ends your subscription but keeps your account active with your queue and order history intact. You can resubscribe anytime.
How do I cancel Scentbird if the website isn't working?
Email support@scentbird.com with your account email and request cancellation. Keep this email as documentation of your cancellation request in case you're charged again.