Roman vs Hims - which is easier to cancel?
Roman (Ro) has made more progress toward self-serve cancellation than Hims. Many plans allow online cancellation directly through the account dashboard. However, some treatment plans - particularly compounded medications - may still require a chat with support. If the cancel button is not visible for your plan, use the in-app chat.
Roman refund policy
Roman does not refund shipped medication. If you were charged for a shipment after a confirmed cancellation, that is a billing error. Contact support at help.ro.co first. If unresolved, the dispute letter tool can help you file a chargeback.
What happens to my prescription after canceling?
Canceling your Roman subscription stops the auto-refill and billing. Your prescription may remain on file at the pharmacy depending on your state and treatment. Contact your Roman-affiliated provider or pharmacist if you have questions about your medication.
Frequently asked questions
- Can I cancel Roman online without calling?
- Most Roman plans offer online cancellation through the account dashboard. Some compounded medication plans may require a chat with support.
- Does canceling Roman cancel my prescription?
- Canceling stops auto-refills and billing. Your underlying prescription may remain valid - contact Roman's clinical team for prescription-specific questions.
- Does Roman give refunds when you cancel?
- Roman does not refund shipped medications. Charges after a confirmed cancellation are disputable billing errors.