How do I cancel Norton Antivirus?

To cancel Norton Antivirus, follow the step-by-step guide on this page. The process varies by platform - see the method sections above for online, phone, and app cancellation options.

Can I get a refund when I cancel Norton Antivirus?

Norton Antivirus refund policies vary. Most services do not offer prorated refunds for the current billing period, but you retain access until the period ends. Check the refund section in this guide for Norton Antivirus's specific policy.

Will I lose my data if I cancel Norton Antivirus?

When you cancel Norton Antivirus, you typically retain access until the end of the billing period. Download or export any important data before your access expires. See this guide for Norton Antivirus-specific data retention details.

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Cancellation guide · Updated 2026

How to Cancel Norton Antivirus

Last verified May 2026 · 60-day refund policy · Free guide

CancelNest Editorial
Reviewed & updated June 2026

Medium - disable auto-renewal first

Cancel Norton 360 or turn off auto-renewal

1
Go to my.norton.com and sign in
Sign in to your Norton account at my.norton.com.
2
Click My Subscriptions → turn off Auto-Renewal
Find your subscription → click the Auto-Renewal toggle to Off. This stops future charges immediately. Your subscription stays active until it expires.
3
To cancel immediately and request a refund
Call Norton at 1-855-815-2726 or use live chat at support.norton.com. Norton offers a 60-day money-back guarantee for annual subscriptions purchased directly from Norton.
4
Uninstall the software after canceling
Use the Norton Remove and Reinstall tool from support.norton.com to fully remove Norton from your devices. Canceling the subscription doesn't uninstall the software.

Norton's 60-day money-back guarantee

Norton offers a 60-day refund window for annual plans purchased directly from Norton - longer than most software subscriptions. If you were charged for a renewal within the last 60 days, contact support for a refund.

Charged by Norton after canceling or at renewal?

Get a ready-to-send dispute letter for Norton/Gen Digital billing or your bank.

Get dispute letter →

Last verified - May 2026

Frequently asked questions

Does Norton automatically renew every year?: Yes. Norton auto-renews by default and emails a renewal notice approximately 30 days before the charge. Turn off auto-renewal at my.norton.com immediately after subscribing if you don't want annual renewals.
Can I get a refund for a Norton auto-renewal?: Within 60 days of the charge, yes - contact Norton support. After 60 days, the refund window closes and a bank chargeback may be needed.
Are Norton and McAfee the same company?: No. Norton is owned by Gen Digital (formerly NortonLifeLock). McAfee is a separate company. Both have similar auto-renewal complaint patterns but are distinct products and companies.