Noom refund policy
Noom offers a 14-day money-back guarantee for new subscribers. If you cancel within 14 days of first signing up, you can request a full refund. Contact support at support.noom.com. After 14 days, Noom's standard policy does not offer prorated refunds - but unauthorized renewal charges are disputable with your bank.
Frequently asked questions
- Can I dispute a Noom auto-renewal charge?
- Yes. If you were charged for a renewal you didn't authorize or if you canceled before the renewal date, file a chargeback with your bank. Document your cancellation confirmation as evidence.
- Does canceling Noom delete my data?
- Your account data remains for a period after cancellation. Contact Noom support to request full account deletion under their privacy policy.
- What if Noom won't cancel my subscription?
- File a complaint with the FTC at reportfraud.ftc.gov and your state Attorney General's consumer protection office. Noom has faced regulatory scrutiny for its cancellation practices.