Why Life Time requires in-person or certified mail cancellation
Life Time is one of the few gym chains that explicitly requires in-person or certified mail cancellation - online and phone cancellations are not accepted. This policy has generated significant consumer complaints. The certified mail requirement exists to create a documentation trail, but it also serves as a friction barrier to retention. There is no workaround - any other cancellation method will not be honored.
Life Time vs Planet Fitness cancellation difficulty
Both Life Time and Planet Fitness are among the hardest gym memberships to cancel in the US - both require in-person or certified mail cancellation. Life Time adds the 30-day notice period. If you're comparing gym memberships and ease of cancellation matters, gyms like Orangetheory and ClassPass offer easier cancellation processes.
If Life Time continues charging after your cancellation
Use the dispute letter tool to generate a chargeback request citing the date your certified mail was received (use the return receipt as evidence). This is a strong case - you have documented proof of the cancellation date and the company continued billing past the 30-day notice period.
Frequently asked questions
- Does Life Time Fitness have an online cancel option?
- No. Life Time requires cancellation in person at your home club or by certified mail. Online and phone cancellations are not accepted.
- How much notice does Life Time require to cancel?
- Life Time requires 30 calendar days written notice. Your membership continues to bill for the full 30-day notice period after submission.
- What do I do if Life Time keeps charging me after I canceled?
- File a bank chargeback using your certified mail return receipt as proof of the cancellation date. Charges beyond the 30-day notice period are unauthorized.