How JustAnswer enrolls users without clear consent
JustAnswer's signup flow is designed to obscure the recurring membership fee. Users often click through to "get an answer" and are charged a small amount ($5 trial) before being enrolled in a $46–$66/month membership on the next billing cycle. This practice has generated thousands of BBB complaints and drew FTC attention. If you were enrolled without realizing it, you have grounds to dispute the charges with your bank as unauthorized recurring billing.
How to get a refund from JustAnswer
JustAnswer may offer refunds for one to two months of charges if you contact support and explain you were enrolled unknowingly. If support denies the refund, escalate to a bank chargeback. Use the dispute letter tool to generate a ready-to-send chargeback request letter citing "unauthorized recurring billing." This is one of the stronger chargeback cases you can make to a bank.
Blocking further JustAnswer charges
After canceling, consider asking your bank to block future charges from JustAnswer as a merchant. Some banks allow per-merchant blocks. If JustAnswer charges you again after a confirmed cancellation, report it to the FTC at reportfraud.ftc.gov and file a complaint with your state attorney general.
Frequently asked questions
- How do I cancel JustAnswer if I can't find the cancel button?
- Use the live chat at justanswer.com and request cancellation directly from an agent. If unavailable, call 1-800-942-4543.
- Was I automatically enrolled in JustAnswer without agreeing?
- JustAnswer's sign-up flow has been widely criticized for burying membership enrollment. If you were charged without clear consent, you can dispute the charges with your bank as unauthorized billing.
- Can I get a refund from JustAnswer?
- JustAnswer may refund 1–2 months if contacted directly. For larger refunds, file a chargeback with your bank citing unauthorized recurring billing.