Hers vs Hims - same cancellation process
Hers is owned by Hims & Hers Health, Inc. and uses the same cancellation policy as Hims: no self-serve button, live chat or email required. The support team operates across both brands, so you may be connected to a Hims & Hers agent regardless of which product you ordered.
Can I pause my Hers subscription?
Yes - Hers offers shipment pausing for 30 to 90 days as an alternative to full cancellation. Ask the support agent for this option if you just need a temporary break rather than a full cancellation.
Refunds from Hers
Hers does not refund processed or shipped orders. If you were charged after a confirmed cancellation, contact support first. If the issue is not resolved, the dispute letter tool can help you file a chargeback with your bank.
Frequently asked questions
- Is Hers the same company as Hims?
- Yes. Hers is owned by Hims & Hers Health, Inc. They share the same support system and cancellation policy.
- How do I cancel my Hers weight loss medication subscription?
- Contact live chat at forhers.com or email support@forhers.com. Specify which subscription you want to cancel.
- Does Hers offer a pause option?
- Yes. You can pause shipments for 30–90 days by requesting it through live chat or your account settings.