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Payroll Service Cancellation Guide

How to Cancel Gusto Payroll

Complex - contact support

Contact Gusto support to cancel · Do not cancel during an active payroll run

Updated June 2026
Cancel Gusto by contacting supportOnly method
Never cancel Gusto mid-payroll or mid-quarter

Canceling during a payroll run can result in failed direct deposits and unpaid employees. Canceling mid-quarter can create tax filing gaps. Always complete the current payroll cycle and ensure all quarterly taxes are filed before canceling.

Export 7 years of records before canceling

US law requires payroll record retention for 3–7 years depending on the record type. Download all payroll reports, tax filings, employee records, and W-2/1099 forms before your account closes. Go to Reports in Gusto to access everything.

Charged after canceling?

Generate a free dispute letter to send to your bank or the company directly.

Get dispute letter →

Switching payroll providers from Gusto

The main alternatives to Gusto are Rippling, ADP Run, Paychex Flex, QuickBooks Payroll, and OnPay. When switching, you'll need your Year-to-Date payroll figures, employee W-4s and I-9s, and bank account details. Most providers offer migration support - schedule the switch at the start of a new quarter if possible to simplify tax reporting.

Gusto refund policy

Gusto bills monthly per active employee. Cancellation stops future billing. There are no prorated refunds for the current month. If you believe you were charged for employees no longer with the company, contact Gusto support to reconcile the billing before canceling.

Frequently asked questions

Can I cancel Gusto myself in the app?
No. Gusto requires you to contact their support team to cancel. There is no self-serve cancellation button. Use live chat at gusto.com/support or call their support line.
What happens to my employees' records after I cancel Gusto?
Gusto retains records for a period after cancellation, but access becomes limited. Export all payroll records, tax forms, and employee data before you cancel. Employees can also download their own pay stubs and W-2s from their Gusto accounts.
Is there a cancellation fee for Gusto?
Gusto does not charge an early cancellation fee. You pay for the current month and billing stops after that. Make sure all tax filings are current before canceling to avoid compliance issues.