Frontier equipment return
If you leased a router or fiber ONT from Frontier, return it within the required window to avoid unreturned equipment charges. Frontier provides return instructions when you cancel. Keep proof of return.
If Frontier keeps billing after cancellation
File an FCC complaint at fcc.gov/complaints and dispute the charge with your bank. Frontier must respond formally to FCC complaints, which resolves most post-cancellation billing issues.
Frequently asked questions
- Can I cancel Frontier online?
- No. Frontier requires phone cancellation at 1-800-921-8101.
- Does Frontier charge an early termination fee?
- Most current Frontier Fiber plans are no-contract with no ETF. Older DSL plans may have one. Confirm your plan type.
- What if Frontier keeps charging me after cancellation?
- File an FCC complaint at fcc.gov/complaints and dispute the charge with your bank using your cancellation confirmation.