Freshdesk pricing tiers
- Free (Sprout) - up to 10 agents, email ticketing, basic automation
- Growth ($15/agent/mo) - automation, SLA management, time tracking
- Pro ($49/agent/mo) - custom reports, round-robin routing, custom roles
- Enterprise ($79/agent/mo) - sandbox, audit log, IP allowlisting
Refund policy
Freshdesk does not offer prorated refunds for the current billing period. Annual plan cancellations do not receive refunds for unused months. Contact billing@freshdesk.com within 30 days of a charge you believe was in error.
Frequently asked questions
- Can I downgrade Freshdesk to stop paying without losing data?
- Yes. Downgrading to the free Sprout plan stops billing while keeping your ticket history and agent accounts accessible. This is better than full account closure for most businesses.
- Does canceling Freshdesk affect my email routing?
- Yes. If you're routing support emails through Freshdesk, canceling will stop that routing. Update your MX records or email forwarding rules before canceling to avoid losing customer emails.
- Can I export my Freshdesk tickets?
- Yes. Go to Admin → Export and download your tickets, contacts, and companies as CSV files. Do this before canceling or closing the account.