Easy - free plan available
Cancel DocuSign - step by step
1
Log in at docusign.comGo to docusign.com and sign in to your account.
2
Click your profile avatar → Manage PlanClick your profile picture in the top right → Manage Plan.
3
Click Cancel Plan or Downgrade to FreeThe free DocuSign plan includes 3 signature envelopes per month at no cost.
4
Annual plan within 30 days? Request a refundDocuSign offers a 30-day refund on new annual purchases. Request it during the cancellation flow or call 1-800-685-4192.
5
Download completed documents before cancelingAccess to signed documents may be limited on the free tier. Download any you may need.
DocuSign free plan allows 3 documents/month at no cost3 envelopes/month covers most personal use - leases, agreements, occasional contracts. Downgrade rather than cancel if you sign anything occasionally.
Last verified - May 2026
DocuSign refund policy
30-day money-back on new annual plan purchases. Monthly plans are not refunded. Call 1-800-685-4192 within 30 days of billing. If you were auto-renewed unexpectedly, contact support within a few days of the charge for the best chance of a refund.
Frequently asked questions
- Does DocuSign have a free plan?
- Yes. Free plan includes 3 signature envelopes per month - sufficient for occasional personal use.
- Does DocuSign give refunds when you cancel?
- 30-day money-back on new annual purchases. Monthly plans not refunded. Call 1-800-685-4192.
- What happens to my signed documents if I cancel?
- Download important documents before canceling - access may be limited on the free tier.