Curology refund policy
Curology charges when your shipment processes. If you cancel and are still charged for a shipment, contact support immediately - they can refund recent charges if the order has not yet shipped. If the order shipped, they may issue a return label. Curology's subscription model has generated a significant number of consumer complaints about unwanted charges after cancellation attempts.
Alternatives worth considering
- Apostrophe - Prescription skincare with clear cancellation. Similar custom formulation model.
- Nava MD - Online dermatology subscription.
- Local dermatologist - For persistent skin issues, an in-person prescription may be more cost-effective long-term.
Frequently asked questions
- How do I cancel Curology?
- Log in at curology.com → Account → Subscription → Cancel, or email support@curology.com. Get written confirmation.
- Why is the Curology cancel button hard to find?
- Curology has been criticized for burying the cancellation option. If you cannot find it, contact support directly.
- Does Curology give refunds?
- Contact support immediately after an unwanted charge. Refunds are possible if the order has not yet shipped.