How do I cancel Cricket Wireless?

Turn off auto-pay in the myCricket app and let the prepaid period lapse, or call 1-800-274-2538. Port your number first to keep it.

Does Cricket refund unused service?

No. Prepaid monthly service is non-refundable once the period begins.

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Cancellation guide · Updated 2026

How to Cancel Cricket Wireless

Last verified May 2026 · Phone or in-store

CancelNest Editorial
Reviewed & updated June 2026

Easy

Cancel Cricket Wireless - step by step

1
Port your number first if you want to keep it
Cricket is prepaid. Start the port-out with your new carrier before canceling - this transfers your number and closes the line.
2
Turn off auto-pay
Log in at cricketwireless.com or the myCricket app → Account → turn off auto-pay so you are not charged for the next cycle.
3
Let the service period lapse
With auto-pay off, your line deactivates at the end of your current paid month. Cricket is prepaid, so there is no separate cancellation needed.
4
Or call to cancel directly
Call 1-800-274-2538 if you want to confirm cancellation with a representative.
5
Note: prepaid balances are non-refundable
Cricket does not refund the unused portion of a prepaid month.

Cricket is prepaid - no contract or ETF

There is no contract with Cricket, so no early termination fee. Just turn off auto-pay and let the month lapse. Port your number out first if you want to keep it.

Still getting charged after canceling?

Get a ready-to-send dispute or refund demand letter for the company or your bank.

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Last verified - May 2026

Keeping your Cricket number

Because Cricket is prepaid, letting your account lapse releases your phone number after a grace period. To keep your number, give it and your account number plus PIN to your new carrier and let them port it. Do this while your Cricket service is still active.

Frequently asked questions

How do I cancel Cricket Wireless?: Turn off auto-pay in the myCricket app and let the prepaid period lapse, or call 1-800-274-2538. Port your number first to keep it.
Does Cricket refund unused service?: No. Prepaid monthly service is non-refundable once the period begins.
Is there a cancellation fee for Cricket?: No. Cricket is prepaid with no contract and no early termination fee.