Cox equipment return - avoid the surprise fee
The most common post-cancellation complaint with Cox is being charged for unreturned equipment. Return every device (modem, router, cable boxes, remotes) to a Cox store and get a dated receipt, or use the prepaid shipping label and keep the tracking number. Cox charges $100+ per unreturned device, and these charges can appear weeks after cancellation.
If Cox keeps billing you after cancellation
If you returned equipment and confirmed cancellation but are still billed, dispute the charge with your bank and file an FCC complaint at fcc.gov/complaints. The FCC complaint is highly effective for cable/internet billing disputes because Cox must formally respond.
Frequently asked questions
- Can I cancel Cox online?
- No. Cox requires phone cancellation at 1-800-234-3993. Online cancellation is not available.
- Will Cox charge me for equipment after I cancel?
- Yes, if you do not return all devices. Return everything to a Cox store with a receipt, or use prepaid shipping with tracking. Unreturned equipment fees are $100+ per device.
- How do I dispute a Cox charge after canceling?
- File an FCC complaint at fcc.gov/complaints and dispute the charge with your bank. Cox must formally respond to FCC complaints, which resolves most billing disputes quickly.