How do I cancel Comcast?

To cancel Comcast, follow the step-by-step guide on this page. The process varies by platform - see the method sections above for online, phone, and app cancellation options.

Can I get a refund when I cancel Comcast?

Comcast refund policies vary. Most services do not offer prorated refunds for the current billing period, but you retain access until the period ends. Check the refund section in this guide for Comcast's specific policy.

Will I lose my data if I cancel Comcast?

When you cancel Comcast, you typically retain access until the end of the billing period. Download or export any important data before your access expires. See this guide for Comcast-specific data retention details.

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Cancellation guide · Updated 2026

How to Cancel Comcast / Xfinity

Last verified May 2026 · In-person store is fastest · Equipment return required

CancelNest Editorial
Reviewed & updated June 2026

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Comcast's consumer brand is Xfinity.

If you are a residential Comcast customer, your service is branded as Xfinity. The cancellation process is the same.

Hard to cancel

Cancel Comcast / Xfinity - step by step

1
Visit a Xfinity store in person
In-person cancellation at a Xfinity corporate store is the fastest and most reliable method. Bring photo ID.
2
Or call 1-800-XFINITY (1-800-934-6489)
Expect hold times of 20-45 minutes and retention specialists. Repeat: "I'd like to proceed with cancellation."
3
Return all equipment
Return your modem, router, cable boxes, and remotes. Equipment not returned incurs fees of $100-350 per device.
4
Get written confirmation
Get a confirmation number before leaving the store or ending the call.

See the full Xfinity cancellation guide

For complete steps, tips for getting through the retention flow, and equipment return instructions, see the cancel Xfinity guide.

Charged after canceling Comcast / Xfinity?

Get a dispute letter for Comcast/Xfinity billing or your bank.

Get dispute letter →

Last verified - May 2026

Frequently asked questions

Is Comcast the same as Xfinity?: Yes. Xfinity is Comcast's consumer brand for TV, internet, and phone services. Comcast Corporation is the parent company.
Can I cancel Comcast online?: Self-service online cancellation is limited and often redirects to chat or phone. Visiting a Xfinity store in person is the most reliable method.