How do I cancel Chewy Autoship?

To cancel Chewy Autoship, follow the step-by-step guide on this page. The process varies by platform - see the method sections above for online, phone, and app cancellation options.

Can I get a refund when I cancel Chewy Autoship?

Chewy Autoship refund policies vary. Most services do not offer prorated refunds for the current billing period, but you retain access until the period ends. Check the refund section in this guide for Chewy Autoship's specific policy.

Will I lose my data if I cancel Chewy Autoship?

When you cancel Chewy Autoship, you typically retain access until the end of the billing period. Download or export any important data before your access expires. See this guide for Chewy Autoship-specific data retention details.

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Guide · Updated 2026

How to Cancel Chewy Autoship

Last verified May 2026 · Cancel individual items or all · Free guide

CancelNest Editorial
Reviewed & updated June 2026

Easy to cancel

Cancel Chewy Autoship - step by step

1
Go to chewy.com and sign in
Sign in to your Chewy account at chewy.com.
2
Go to Account → Autoship
Hover over your account name → click Autoship or go to chewy.com/app/autoship.
3
Find the item and click "Cancel Autoship"
Each Autoship item is listed separately. Find the product you want to cancel, click the three-dot menu (⋯) or the edit icon → Cancel Autoship.
4
Confirm cancellation
Confirm the cancellation in the popup. You can cancel individual items while keeping other Autoship orders active.

Cancel at least 24 hours before your next scheduled order

If your next Autoship order is processing (typically within 24 hours of the scheduled date), it may not be cancellable in time to prevent that order. Cancel early to be safe.

Modify instead of cancel - useful options

A
Change frequency
If you're canceling because orders come too often, change the delivery frequency (every 1, 2, 4, 6, 8, or 12 weeks) instead of canceling entirely.
B
Skip a delivery
You can skip the next scheduled delivery without canceling the Autoship. On the Autoship page, click "Skip upcoming order."
C
Change quantity
Reduce the quantity per order if you're over-stocked on a particular item.

Charged for an Autoship order you already canceled?

Get a ready-to-send refund demand letter for Chewy or your bank.

Get dispute letter →

Last verified - May 2026

Frequently asked questions

Can I cancel a Chewy Autoship order that already shipped?: Once an order ships, you can't cancel it. Contact Chewy customer service (1-800-672-4399, available 24/7) - they are known for generous return and refund policies and often resolve these situations without requiring a return.
Does canceling Chewy Autoship affect my Chewy account?: No. Your account, order history, and any Chewy Pharmacy prescriptions remain active. Autoship is a separate feature you can re-enable anytime.
Can I cancel Chewy Autoship by phone?: Yes. Chewy's customer service at 1-800-672-4399 can cancel Autoship subscriptions over the phone if you prefer not to use the website.