How do I cancel Charter / Spectrum?

To cancel Charter / Spectrum, follow the step-by-step guide on this page. The process varies by platform - see the method sections above for online, phone, and app cancellation options.

Can I get a refund when I cancel Charter / Spectrum?

Charter / Spectrum refund policies vary. Most services do not offer prorated refunds for the current billing period, but you retain access until the period ends. Check the refund section in this guide for Charter / Spectrum's specific policy.

Will I lose my data if I cancel Charter / Spectrum?

When you cancel Charter / Spectrum, you typically retain access until the end of the billing period. Download or export any important data before your access expires. See this guide for Charter / Spectrum-specific data retention details.

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Cancellation guide · Updated 2026

How to Cancel Charter / Spectrum

Last verified May 2026 · Phone or in-person required · Equipment return needed

CancelNest Editorial
Reviewed & updated June 2026

⚠️

Charter Communications rebranded its consumer services to Spectrum.

If you are a Charter customer, your service is now branded as Spectrum. Cancel using the Spectrum cancellation process.

Hard to cancel

Cancel Charter / Spectrum - step by step

1
Call 1-833-267-6094 or visit a Spectrum store
Spectrum requires a phone call or in-person visit - there is no self-service online cancellation. Say you want to cancel your service.
2
Navigate through the retention pitch
Expect discount offers and transfer attempts. Say: "I'd like to proceed with cancellation." Repeat as needed.
3
Return all equipment
Return your modem, router, cable boxes, and remotes at a Spectrum store or via UPS (free). Keep the tracking receipt.
4
Get a cancellation confirmation number
Note the confirmation number, rep name, date, and time before ending the call.

See the full Spectrum cancellation guide

For complete steps, equipment return instructions, and ETF information, see the cancel Spectrum guide.

Charged after canceling Charter / Spectrum?

Get a dispute letter for Spectrum/Charter billing or your bank.

Get dispute letter →

Last verified - May 2026

Frequently asked questions

Is Charter the same as Spectrum?: Yes. Charter Communications rebranded its residential cable, internet, and phone services to Spectrum. The company is the same - the consumer brand changed.
Does Charter / Spectrum have early termination fees?: Most current Spectrum plans are month-to-month with no ETF. Older promotional contracts may have had term agreements - check your original service agreement.