Does canceling Character.AI+ delete my conversations?

No. All chats and characters remain on the free tier.

Does Character.AI have a refund policy?

No standard refund. Email support@character.ai for billing disputes.

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Cancellation guide · Updated 2026

How to Cancel Character.AI+

Last verified May 2026 · App, website, or app store

CancelNest Editorial
Reviewed & updated June 2026

Easy

Cancel Character.AI+ - step by step

1
Open the app or go to character.ai
Sign in to your account.
2
Tap your profile → Settings → Subscription
Navigate to account settings → Subscription.
3
Tap Cancel Subscription and confirm
Features continue through your billing period end.
4
If billed through Apple or Google, cancel there
iOS: Settings → Subscriptions → Character.AI → Cancel. Android: Play Store → Profile → Subscriptions → Character.AI → Cancel.
5
All chats and characters remain on the free tier
Canceling does not delete conversations, characters, or memories.

The free tier has the same characters and conversations - just potentially slower

c.ai+ adds priority access and faster speeds during peak hours. Free is functionally identical in content.

Still getting charged after canceling?

Get a ready-to-send dispute or refund demand letter.

Get dispute letter →

Last verified - May 2026

Character.AI and younger users

Character.AI is designed for users 17+. The platform added parental controls and a dedicated teen mode with stricter content filters following safety concerns in 2024–2025. Parents should review usage and enable parental controls. The teen mode applies stricter guardrails - enable it at character.ai/parental-guidance.

Frequently asked questions

Does canceling Character.AI+ delete my conversations?: No. All chats and characters remain on the free tier.
Does Character.AI have a refund policy?: No standard refund. Email support@character.ai for billing disputes.
Is Character.AI appropriate for teenagers?: Designed for 17+. Parental controls and a teen mode available. Parents should review and enable controls.