CenturyLink, Brightspeed, and Quantum Fiber - which one bills you?
CenturyLink has split its consumer business. In many states, copper/DSL service was sold to Brightspeed, while fiber service is branded Quantum Fiber. Check your bill to see which entity charges you, as the cancellation phone number and process differ. The general CenturyLink line is 1-800-244-1111.
If CenturyLink keeps billing after cancellation
File an FCC complaint at fcc.gov/complaints for any billing that continues after a confirmed cancellation. Dispute the charge with your bank using your written cancellation confirmation. The FCC complaint forces a formal response and resolves most disputes.
Frequently asked questions
- Can I cancel CenturyLink online?
- No. CenturyLink requires phone cancellation at 1-800-244-1111. Confirm whether your service is now Brightspeed or Quantum Fiber, as the process differs.
- Does CenturyLink prorate the final bill?
- Often no. CenturyLink may charge for the full final month. Cancel near the end of your billing cycle to avoid paying for unused service.
- Will I be charged an early termination fee with CenturyLink?
- Most current plans are no-contract with no ETF. Older plans may have one. Confirm before canceling.