CarShield refund policy
CarShield (which administers plans through American Auto Shield) generally offers a 30-day money-back guarantee if no claims have been filed. After 30 days, you may only be entitled to a prorated refund of unused coverage, or none at all depending on your contract terms. Read your specific contract for the refund language.
If CarShield keeps charging you after cancellation
This is a common complaint. Dispute the charges with your bank or card as unauthorized, providing your written cancellation confirmation. File complaints with the Better Business Bureau and your state attorney general's consumer protection division. CarShield has faced regulatory scrutiny, including an FTC settlement, so document everything.
Frequently asked questions
- Can I get a refund when I cancel CarShield?
- If you cancel within 30 days and have filed no claims, you may get a full refund. After 30 days, refunds are prorated or unavailable depending on your contract.
- Why does CarShield keep charging me after I canceled?
- This is a frequent complaint. Get written cancellation confirmation, dispute continued charges with your bank, and report to the BBB and your state attorney general.
- Is CarShield worth canceling?
- Many customers find the claim approval process restrictive relative to the monthly cost. Review your contract's covered components and your claims history before deciding.