Switching wireless carriers vs canceling
If you're leaving AT&T for another wireless carrier, the most important step is to port (transfer) your phone number to the new carrier before canceling AT&T. Initiate the new service with your new carrier first - they handle the port. Porting automatically cancels your AT&T line, transfers your number, and you're done. Never cancel AT&T first if you want to keep your number.
Frequently asked questions
- What is AT&T's early termination fee?
- AT&T no longer offers traditional 2-year contracts with ETFs for most plans. If you're on a device installment plan (AT&T Next), you owe the remaining device balance but not a service ETF. Check your current agreement for specifics.
- How do I return AT&T equipment?
- AT&T provides a prepaid return label or schedules a pickup for internet equipment. Return all equipment (gateway, power adapter, Ethernet cables if provided) and keep the tracking receipt until your final bill shows no equipment charges.
- Can I cancel just one line on a family plan?
- Yes. Call or visit a store to remove a specific line. The primary account holder must authorize the change. Removing a line may affect any multi-line discounts on remaining lines.