How do I cancel Ancestry Subscription?

To cancel Ancestry Subscription, follow the step-by-step guide on this page. The process varies by platform - see the method sections above for online, phone, and app cancellation options.

Can I get a refund when I cancel Ancestry Subscription?

Ancestry Subscription refund policies vary. Most services do not offer prorated refunds for the current billing period, but you retain access until the period ends. Check the refund section in this guide for Ancestry Subscription's specific policy.

Will I lose my data if I cancel Ancestry Subscription?

When you cancel Ancestry Subscription, you typically retain access until the end of the billing period. Download or export any important data before your access expires. See this guide for Ancestry Subscription-specific data retention details.

Home Dispute Letter Trial Tracker Charge Lookup Subscription Audit Card Fees Articles

Cancellation guide · Updated 2026

How to Cancel Ancestry

Last verified May 2026 · Family tree and DNA saved permanently · Free guide

CancelNest Editorial
Reviewed & updated June 2026

Easy to cancel

Cancel Ancestry - step by step

1
Go to ancestry.com and sign in
Sign in to your Ancestry account.
2
Profile icon → Account Settings → Membership
Click your name → Account Settings → Membership.
3
Click Cancel Membership and confirm
Click Cancel Membership, follow the prompts, and confirm. Save the confirmation email.
4
DNA results are not affected
If you took an AncestryDNA test, your results and matches are stored separately from your subscription and remain accessible on the free tier.

Family tree stays fully accessible on the free tier

Your built family tree remains viewable on the free Ancestry account. You lose access to historical records and newspapers - but everything you entered is saved.

Charged after canceling Ancestry?

Get a dispute letter for Ancestry billing or your bank.

Get dispute letter →

Last verified - May 2026

Frequently asked questions

Will my family tree be deleted when I cancel?: No. Your tree stays on the free tier. You lose record access (census, birth, death records, etc.) but your tree entries are permanently saved.
Does canceling Ancestry affect my DNA results?: No. AncestryDNA results and ethnicity estimates are tied to your account, not your subscription. They remain visible on the free tier indefinitely.
Does Ancestry offer a refund?: Ancestry does not offer prorated refunds for mid-period cancellations. Cancel before renewal to avoid the next charge.