Why AG1 makes it difficult to cancel
AG1 does not include a cancel button in your account dashboard - this is a deliberate decision to route cancellations through support agents who are trained to retain customers. Common tactics include offering a free month, a discount, a flavor change, or a pause. You are under no obligation to accept any of these offers.
AG1 refund policy
AG1 does not refund opened pouches. If your order has already shipped but hasn't arrived, contact support to request a return - unopened shipments may qualify. If you were charged after a confirmed cancellation, that is a billing error you can dispute with your bank.
AG1 auto-ship: what you agreed to
AG1's subscription is an auto-ship program - your credit card is charged automatically each cycle. The cancellation policy and terms are disclosed during signup, but the absence of a self-serve cancel option has generated significant consumer frustration and complaints to the BBB.
Frequently asked questions
- Does AG1 have an online cancel button?
- No. AG1 requires customers to call or email support to cancel. There is no self-serve cancellation in the account dashboard.
- What is the AG1 cancellation phone number?
- Call 1-888-599-6111 or email support@drinkag1.com to cancel your AG1 subscription.
- Will AG1 give me a refund if I cancel?
- AG1 does not refund opened products. Unopened and unshipped orders may qualify for a return. Charges after a confirmed cancellation are disputable.