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Pet Insurance Cancellation Guide

How to Cancel Pets Best Pet Insurance

Easy - phone or online

Call 1-877-738-7237 or cancel online · Prorated refund for unused coverage

Updated June 2026
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Any condition treated while insured may be pre-existing for new insurers

Before canceling, know that any condition your pet was diagnosed with or treated for under Pets Best coverage may be considered pre-existing by a new insurer and excluded from future coverage. Gaps in coverage carry real risk for pets with ongoing health issues.

Pets Best uses annual deductibles - check your progress

Pets Best uses an annual deductible (unlike Trupanion's per-condition model). If you're partway through your policy year and your pet has already met the deductible, canceling now means losing the benefit of that already-met deductible for the rest of the year.

Charged after canceling?

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Pets Best plan types

Pets Best vs Trupanion vs Lemonade Pet

Pets Best uses annual deductibles ($50–$1,000) and pays reimbursements (you pay vet upfront). Trupanion uses per-condition deductibles and pays vets directly. Lemonade Pet uses AI claims and is often fastest for reimbursement. If cost is the issue, Pets Best is generally one of the more affordable options in the market.

Frequently asked questions

Does Pets Best charge a cancellation fee?
No. Pets Best has no cancellation fee and issues a prorated refund for unused premium days.
Can I cancel a Pets Best wellness add-on without canceling the main policy?
Yes. The wellness plan (BestWellness or EssentialWellness) is a separate add-on. You can cancel it independently by calling 1-877-738-7237 while keeping your accident/illness coverage.
What happens to submitted but unpaid claims if I cancel Pets Best?
Claims submitted before your cancellation date will still be processed and paid according to your policy terms. Cancellation only affects new claims for services after the cancellation date.