Vivint contract structure
Vivint sells monitoring contracts bundled with equipment financing. The monitoring ETF equals remaining monthly monitoring payments. Equipment financing is a separate loan that continues regardless. Review both contracts at vivint.com.
Fighting continued billing after cancellation
Vivint has thousands of BBB complaints about billing after confirmed cancellation. Document every call with date, agent name, and confirmation number. Send a certified letter to Vivint Legal, 4931 North 300 West, Provo UT 84604. File a bank chargeback. Report to the FTC at reportfraud.ftc.gov.
No-contract home security alternatives
- SimpliSafe AFFILIATE - No contract, no ETF. Professional monitoring from $19.99/month.
- Ring Protect Pro AFFILIATE - $20/month whole-home monitoring. Cancel anytime with no fee.
Frequently asked questions
- What is the Vivint early termination fee?
- Remaining monthly monitoring payments. $50/month × 24 months remaining = ~$1,200 ETF example. Equipment financing is separate.
- Can I cancel Vivint online?
- No. Phone only at 1-800-216-5232.
- What if Vivint keeps billing after I cancel?
- Document calls, send a certified letter, file a bank chargeback, and report to the FTC at reportfraud.ftc.gov.